Brian Smith

A modern logistics platform to drive better business outcomes by running your entire operation on a smarter, AI-powered system.

• Served as a technical expert, providing both pre and post sales support and consultation for Pallet’s logistics software solutions.
• Conducted in-depth client needs assessments audits, translating business requirements into effective software implementation strategies.
• Collaborated with sales, product, customer success, and engineering teams to ensure successful client onboarding and ongoing satisfaction.
• Helped reduce onboarding time by multiple weeks by compiling detailed client implementation guides for Customer Success teams from information gathered during client audits.
• Helped close and onboard clients ranging from $10,000 in ARR up to $200,000 in ARR, contributing significantly to revenue growth.

Industry leading smart home automation at multifamily scale, enabling streamline operations and enhanced residents living experiences.

• Served as the primary interface between the Product team and clients, providing expert knowledge of SmartRent’s products to identify and implement tailored solutions.
• Managed client implementations of new and existing products, ensuring on-time project delivery.
• Communicated product roadmaps to clients, increasing product adoption.
• Documented and analyzed client feedback, resulting in numerous product enhancements and feature requests.
• Developed and implemented a client feedback process and ticketing system to improve feedback tracking and reporting.
• Worked closely with Product and Engineering teams to ensure new features and updates were meeting client expectations.

Nextmune is a global specialty pharma company for dogs, cats and horses, focusing on allergy and dermatology offering diagnostics, prescription and non-prescription products to veterinarians and pet parents in more than 70 countries worldwide.

• Managed the implementation of custom ERP platform projects, overseeing design, development, and deployment for supply chain, manufacturing, services, customer relations, and ordering.
• Managed concurrent projects, consistently delivering on time.
• Gathered and documented requirements from stakeholders across multiple business units, ensuring alignment and successful project outcomes.

Custom ERP, built on a no-code platform, that adapts to your unique workflows, providing seamless ERP customer relationship management and automation.

• Designed and implemented custom business systems solutions for clients using the OptimumHQ platform, translating user stories and requirements into functional system architectures.
• Reduced client solution development time through efficient design and implementation strategies.
• Developed and implemented hundreds of custom workflows and data structures, improving client operational efficiency.
• Reduced the amount of support tickets through improving the user experience.

SmartPractice provides products and services to healthcare professionals, primarily in the dental and veterinary fields. They offer a range of solutions aimed at helping practices build stronger patient relationships and improve overall operations.

• Designed and developed standard and custom reports/dashboards using Cognos, Excel, Access, and Sybase SQL, providing actionable insights to marketing, data, sales, and product teams.
• Reduced report generation time through the implementation of optimized SQL queries and data structures.
• Implemented a ticketing queue to manage data service requests using Jira Service Desk, streamlining request handling and improving response times.
• Increased data accuracy through the implementation of data validation and quality control processes.
• Converted legacy Crystal Reports to modern reporting platforms, improving accessibility and efficiency.

Graduated from Rio Salado College with an Associates in Business.